Return policy

Thule takes quality seriously. If you are not satisfied with your purchase and need to return an item, please see our Return policy and Return instructions below.

For any damaged or defective product please consult our Thule Guarantee.

30-day free returns

Original shipping charges not refundable
Refund issued after return is received
Some items are not eligible

Pre-paid shipping label

Click "Start a return" below to obtain a return ID and pre-paid shipping label

Pack your item(s)

Securely pack the item(s) in the original shipping cartons with original packaging and packing slip.

UPS drop-off

Take the package(s) to any UPS dropoff location.

Get your refund

Please allow 5-7 business days* for our warehouse to process your returned package(s) upon arrival.

Details*

Start a return

Terms of the Thule return policy

Returns and refunds are only accepted on items purchased via Thule.com.
For items not purchased from Thule.com, please contact the purchase location to review its return policy and procedure.
Items must be returned within 30 days of delivery date, in new condition, with the packing slip, in original packaging, and with all included accessories.
Free shipping: Thule will provide a pre-paid UPS label for all thule.com returns.
Original shipping charges are not refundable
A refund will be sent to the credit/debit card issuing bank within 5-7 business days of receipt of the returned package(s). Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Not eligible for return:

Discounted orders
Spare parts, keys, locks
Cargo boxes
Bike travel cases
Rooftop tents
Awnings
Thule Universal Steel Rack